Returns & Refunds
Hassle-free returns with our collector-friendly policy
14-Day Return Window
Return eligible items within 14 days of delivery for a full refund
Authentication Guarantee
We stand behind our authentication with a lifetime guarantee
Full Refunds
Receive full purchase price refund on approved returns
Return Process
Request Return Authorization
Contact our support team within 14 days of delivery to receive a Return Authorization (RA) number. Include your order number and reason for return.
Package Your Return
Use the original packaging and include all documentation, certificates, and accessories. Write the RA number clearly on the outside of the package.
Ship Your Return
Use a trackable shipping service with insurance. We recommend using the same carrier as your original shipment.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method.
Refund Details
Non-Refundable Items
- Authentication and grading fees
- Custom or made-to-order items
- Coins with removed or damaged packaging
- Items not returned in original condition
- Shipping and handling charges
Frequently Asked Questions
What if I receive a damaged coin?
Contact us immediately with photos of the damage. We'll arrange for return shipping and send a replacement or issue a full refund.
Can I return ancient coins?
Ancient coins can be returned within 14 days if they match the description and photos. Due to their unique nature, we recommend careful inspection upon delivery.
What if the coin doesn't match the description?
We guarantee accurate descriptions and photos. If an item doesn't match, contact us immediately for a full refund including return shipping.
Do you offer exchanges?
Yes, we can exchange for items of equal value. Contact our support team to discuss available options.
Need Help With a Return?
Our support team is here to help with any return questions or concerns.